Shipping & Returns

Shipping

The shipment date depends on the type of order that was passed:

• Order for Available Products: The available products will be shipped at the date set out in the email confirmation, usually between 3 to 5 business days  excluding weekends and public holidays. 
• Pre-order: The Exclusive Products will be shipped between 2 to 6 weeks from the date that the Pre-Order is confirmed.

We aim to provide an excellent service and within the best of our abilities to ensure that your favorite item reaches you as soon as possible. Deliveries take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 10pm, depending on the courier service. Once your order is shipped you will receive a shipping confirmation email with your tracking number so you can easily trace your order. Please note that our delivery charges do not cover customs charges, duties or any handling or holding fees. Any such charge is the responsibility of the customer. 

Returns and Exchange

If upon receiving our products you are not completely satisfied with your purchase, you may return or exchange them within 14 days after delivery date. Please contact us via email at help@lovebalushka.com or by phone +34 638056940 stating your wish to return or exchange an item. 

Returns only accepted with proof of purchase.

To qualify to a successful return process, please make sure: 

• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• All packaging (including garment bags) shipped with your order must be returned.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons and hair pins are final sale. We will not accept returns on these items for hygiene reasons.

We recommend to return an item with a tracking number or suggest that you ask for a receipt of postage from the post office, as we cannot accept responsibility for goods lost in transit. Once we receive your return we will immediately proceed with the refund. If you have any other questions please contact us through help@lovebalushka.com.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@lovebalushka.com.